Our Delivery & Shipping Information
We send orders out in the Royal Mail and orders over the value of £50 will be sent by the Royal Mail ‘Signed For’ service. Orders which weigh over 2kg will be sent via courier, we will email you with details of the courier details and tracking number.
Most UK orders over £35.00 qualify for free delivery and go out within 3-5 working days of receipt (often sooner). If you need your order sooner than that, we can probably help – just send us an email at email@example.com.
Products are offered subject to availability and sometimes we omit items if they’ve been discontinued or are temporarily unavailable. If you’d prefer that we don’t do this, let us know when you place your order. We can also usually suggest some substitutes. Some orders may take up to 7 days; if this is the case, we will contact you.
We can offer Express Courier Services, if you would like a quote for this service then please email us at firstname.lastname@example.org.
Delivery of Products
Our delivery charge within the UK.
- £3.99 for order up to 2kg
- £6.49 for order 2kg to 5kg
- £7.19 for order 5kg to 25kg
Delivery to Northern Ireland/Northern Scotland is £13.99 and Scottish Isles is £17.99.
Once your order has been collected from us you will receive a confirmation email from us letting you know that the delivery is on its way. Please note that parcels are only delivered Monday to Friday, not on Saturdays, Sundays or Bank Holidays.